Customer Service

Our clothing comes from the heart!  

We are always on your side with absolute commitment and dedication - regardless of whether you want styling or size advice.

Just give us a call: +49 (0) 89/18917100. Or write us: info@nimowithlove.com!

We are here for you - welcome!

ORDER

How do you place your order?
Select the size you want ("Size Chart" link) and the number of items and place the item in your SHOPPING BAG by clicking on "ADD TO CART". Here your articles are reserved for you until the completion of your order.

To complete your order, click on SHOPPING BAG and continue to CHECKOUT. In just a few steps (address inquiry, payment request and overview) your order is completed.

If you are in your shopping bag but you want to continue shopping, please click on CONTINUE SHOPPING.

How do you know that your order was successful?
After completion of the order process, an order confirmation will be displayed. You will also receive this by email. If you do not receive an order confirmation, please contact us:
Monday - Friday 10.00 - 17.00 clock +49 (0) 89-1891710-0
E-mail: info@nimowithlove.com

Can you also order by phone?
Of course we accept your order by phone.
You can reach us on:
Monday - Friday 10.00 – 5:00. +49 (0) 89-1891710-0

I forgot my password, what now?
Go to SIGN IN and click on FORGOT PASSWORD. Here you enter your email address. Your password will be sent to you immediately via email, which you can always change to MY ACCOUNT.

What do I need MY ACCOUNT for?
In your account, you can manage your personal data, such as billing and delivery address, subscribe to or unsubscribe from our newsletter, keep your wish list and change your password.

How do you find your right size?
The size details can always be found in 'Additional Info'.
If an article is smaller or larger than normal, you will find this note in our description text under size information.
We also advise you by email: info@nimowithlove.com.

How do you register with the newsletter?
You can sign up for the newsletter via the link Sign in for news. You will receive an email that you must confirm. Only then you are registered for the newsletter.

 

PAYMENT

How can I pay?


With credit card
Credit card payments with Master Card, Visa and American Express are possible.

Enter your credit card details on the SSL-encrypted payment page of our payment provider stripe. www.nimowithlove.de has a state-of-the-art security server software with SSL encryption that protects your credit card data from being intercepted and tampered with during transmission. A credit card payment is also possible by phone.

Mohrmann GmbH is responsible for the transactions via www.nimowithlove.com.

For all payments by credit card: Credit notes from returns are always returned to the credit card used for the purchase.

Additional information about payments by Visa or Mastercard
The system checks if the credit card is participating in the 3-D security programs. These are security procedures developed specifically for these types of cards, which verify that, in fact, the rightful cardholder and the legitimate online merchant participate in a transaction. If a credit card holder is logged on using one of the registration methods using the 3-D Secure method, after entering the card data, an additional query form opens, which is connected to your bank and additionally enters the "Secure Code" (a password you have selected ) Only with the correct password will the transaction be carried out. If your credit card is not signed in for any of these procedures, payment will be made without further authentication. More information about credit card security procedures can be found at:
Verified by Visa or Mastercard SecureCode

Additional information about payments with American Express
The system checks whether the delivery address specified in the order is the same as the address stored as a billing address at American Express (Amex address verification system, "AVS" for short). If the address does not match, you will be asked in a separate email to have the alternate delivery address deposited with American Express. Your delivery will be sent only after successful authentication.


With PayPal

In the order step, choose payment method PayPal. You will be automatically redirected to PayPal. If you are already a PayPal customer, you can log in there with your user data and confirm the payment. If you do not have a PayPal account, you can open a PayPal account and then confirm the payment. Returns received will always be returned to the PayPal account used for the purchase.
 

SHIPPING & RETURNS

Shipping

Deliveries to Germany are handled by UPS. All shipments that are sent by nimowithlove.com are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 5:00 pm CET (with the exception of German public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

Germany UPS Standard: 4.90 EUR 1-4 business days

Germany UPS Express: 18.50 EUR 1-2 business days

Additional offer for Munich Express Courier 15.00 EUR max. 5 hours on business days

Shipping costs & delivery times

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Track your status

As soon as we have shipped your order you will receive an email stating the UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Shipped with UPS: 

Check status of package

Shipped with DHL:

Check status of package

More delivery countries

We deliver to many countries all over the world. Deliveries to EU are handled by UPS and deliveries to Oversea countries are handled by DHL. If you are looking for information on shipping options and shipping costs for a country that is not shown, please send us an e-mail: info@nimowithlove.com.

Oversea DHL Standard: 25 EUR 10- 15 business days

Customs duties & taxes

Please note that all deliveries outside the EU may incur customs duties and / or taxes. The maximum limit for duty-free shipments is set by the customs authorities of each country. Further information can be found on the website of your competent customs authority.

 

Returns

How can you return your order?
Within a period of 20 days after delivery, you can return all items (even reduced) for free. The right of return applies only to unworn, unwashed and flawless items. Labels must be intact and not removed. The items must be returned in a single shipment to www.nimowithlove.com. We reserve the right to reject multiple returns at different times from the same order.

Further information about the return right can be found in our terms and conditions.

The goods must be returned with UPS (EU countries) using the UPS bill of lading provided in the package.

The nearest UPS parcel shop near you can be found at the following Web address: www.ups.com

To schedule a pickup call, contact UPS at the service numbers (The amount for the return is payable directly to UPS):

Germany: +49 (0)1805-882663
(14 cents / min from the German fixed network, mobile phone possibly different)

Austria: +43 (0)810-006630
Please note that a Saturday pick-up is not possible. 


Be sure to include your exact pickup address. You have the option to schedule the pickup with UPS. We are not responsible for any damage or lost packages if they were not shipped with UPS (EU countries). Similarly, www.nimowithlove.com will not cover shipping costs if another courier service has been used instead of UPS.

Please note that between the receipt of your return and the refund of the purchase price it may take 14 to 20 days. After we have received your return, we will inform you by email about the credit return. The time of the refund depends on the credit card. However, it usually occurs within two credit card statements.

If the recipient of the item specified in the order does not agree with the buyer of the goods, the deducted amount will always be refunded to the buyer and card / account holder.

Customers outside of GERMANY and AUSTRIA must pay for all costs on returns and exchanges.

To return an article to Nimo with love, please proceed as follows:

Fill out the enclosed return forms. - Put your item (s) and invoice in the return envelope / box. Please enter your invoice number on the air waybill and add the note "Return Shipment to Germany". Send your shipment with the shipping service provider of your choice:

Mohrmann GmbH, Nimo with love Crusiusstr.1 80538 Munich Germany

 

Tracking my international return

It is recommended to choose a traceable shipping method for the return shipment. Please keep the tracking number so that you can see the status of your shipment while it is on its way back to us.